Refund Policy - IQ GradeUp
Most of IQ GradeUp is free. This policy explains how payments, cancellations and refunds work for our paid features. All payments are processed securely by Stripe, and prices are shown in your local currency before you pay.
Premium Membership (monthly or yearly)
- You can cancel at any time from your account. Your Premium access continues until the end of the period you have already paid for, and you will not be charged again.
- First purchase: if you are not happy with Premium, email us within 7 days of your first payment for a full refund.
- Renewals: renewal payments are not refunded, except where the law requires it or where you were charged in error. A yearly renewal cancelled within 7 days of the charge is refunded in full.
Premium Homework and other one-time digital purchases
- Because these give you instant access to digital materials, they are not refundable once the materials have been opened or downloaded.
- If you can't access something you paid for, contact us and we will fix it or refund you.
Competition entry fees
- Entry fees are refundable in full if you withdraw before the competition starts.
- Once a competition has started, entry fees are not refundable.
- If we cancel or postpone a competition, every entrant gets a full refund (or can choose to move to the new date).
Group lectures and 1:1 consultations
- Cancel at least 24 hours before the session for a full refund or a free reschedule.
- Late cancellations and missed sessions are not refunded.
- If we cancel a session, you get a full refund.
Certificates
- Certificate fees are refundable if the certificate has not yet been generated. Once it has been issued, we can correct mistakes free of charge but cannot refund it.
Payment problems
- If a payment fails, you will not be charged and paid access will not be unlocked. Please try again or use another payment method.
- If you were charged but did not receive access, or were charged twice, contact us and we will either unlock your access or refund the extra charge in full.
How to request a refund
Email support@iqgradeup.com from the email on your account with your username, what you bought and the payment date. We reply within 2 business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.
This policy does not affect any rights you have under the consumer laws of your country.